Arpin Van Lines

This company I would legitmately have to say was the worst company I have ever had to deal with! The mover pencil whipped in that my table top was spider-web cracked AFTER I signed and was given a carbon copy. I showed them my carbon copy that it was not cracked prior to shipment and they told me I was lying! I spoke with 2 supervisors Josie Sgagliarich and Rosemary Renos; they both were rude and told me I erased my copy that was written in pen. I will never work with this company and highly encourage others to reconsider them as a choice to move your household goods! I have never written a review for anything but I stayed up after a 12 hour night shift at the hospital to talk to them and they were absolutely rude, told me I was lying and so I stayed up just to write this review.  I urge everyone who reads this to never work with this company if you ever want to be compensated for broken items made by the movers!!

Service cost: $750

We had losses and damages during our move, and I have contacted the offices of the owners, and have not had any response.  The customer is not their main concern.  Customer is not high on their list.  Once they have the job and the money, they are not concerned about the rest.  I have not seen such poor customer service in my life.  In their eyes, the customer is definitely not right.
It is a shame that companies actually operate this way.  They state that they will be with you every step of the way, but their step stops when they cash your check.  At that point, if you are lucky enough to get someone from customer service to contact you, it will be by an email.  They cannot call you and acutally speak to you about your experiences.  The owners will not call you back either.  
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Service cost: $30000

WORST COMPANY OUT THERE! DO NOT USE THEM IF U EVER WANT TO SEE YOUR STUFF AGAIN! I would give them no stars if I could! Had the worst moving experience ever, and I have moved at least 5 to 6 times.  The truck had a huge hole in it, and water ruined most of my items. There was 3" of water in lots of my bins, my clothes, furniture, and mattresses, were all wet and gross. No rhyme or reason to their packing method either. Things from the garage were thrown in with things from the kitchen. Which brings me to their ridiculous inventory sheets, that they supposedly write everything on! Total BS! I was missing numerous items, like a brand new 350 dollar  scooter, they claimed was not on the inventory list, which we watched go on the truck! I asked them to check the warehouse, they would not. Told me I was lying!  Oh, and they will deliver your stuff to u when they feel like it. Never mind when u need it! Don't give them a date, u won't get it then, as u will read in many reviews. We had to wait an extra week, because they didn't have a driver. Oh, did I mention that I needed to be out of that apartment then? MY large mirrors were all broken, because they were wrapped with paper. Did they ever hear of bubble wrap?? For a 20,000 $ plus move, I think they could have sprung for it! All the frames on my oil paintings were chipped 2, because again wrapped in paper. Clothes were thrown on the bottom of wardrobe boxes along with the dog bed, pillows, etc, all on top of my clothes which sat for 6 months like that in storage.       Heavy boxes were put on top of my furniture and caused it to bow in the middle. Their "furniture specialist", they sent out to my home,  said it was warped, and they were not responsible for it. Just what are they responsible for? Oh, forgot to mention that they dropped it out in the street 2! All my painted furniture peeled due to condensation from all the water in the truck. Again, they are not responsible for that either. I especially loved when they took the tape off my leather couch, and ripped off half the leather, then tried to wipe it off with a cloth, and acted like nothing happened. Upon delivery , my brand new hardwood floors were all scratched, walls chipped, and I overheard complaints about moving a dresser twice. Not 2 stressful, right. Claims is a nightmare. Went back and forth for 6 months to get barely anything for all the damage we incurred. That is when we finally got a response from them. They do this on purpose, so u will just give up. I could go on, but I think u get my point by now! RUN RUN AS FAST AS U CAN FROM ARPIN MOVERS!  .

Service cost: $20

I have been a military spouse for 20 years. I have moved all over the world and have very realistc expectations when it comes to a move. Arpin Van lines is by far the worst company that we have ever dealt with and that's saying something!!  It was a horrific experience from beginning to end. Things were stolen, damaged, and they had a flagrant disregard for upholding their end of the agreement. The packers were unprepared and didn't not bring enough help so they went and got some local friends to help pack. They kept asking us if we were taking certain things with us and if we weren't, if they could have the item. We caught them going through our prescription medications and private documents ( they quickly stopped as soon as I entered the room). The driver had a huge temper tantrum and used all kinds of obscenities in the hearing of my children and neighbors. The packers left their drinks and cigarette butts all over the house, garage, and yard. They showed up for delivery 5 days earlier than discussed. We jumped through hoops to accommodate their schedule including moving up the closing date of our home and rearranging our travel plans which cost us an extra 280.00.  They refused to unpack our shipment which they were supposed to do and paid to do. They reassemble things incorrectly and damaged an antique dresser in the process and tried to hide the fact that they damaged it. As I've said, I know what to expect in a move. I expect a certain amount of frustration, damage, etc.. This is the first time I have ever taken the time to write a review on a company. I just hope my review helps someone avoid the headache I've experienced with this moving company. Bottom Line : TAKE YOUR BUSINESS ELSEWHERE.

Service cost: $15000

I signed a contract and had all my belongings picked up from Tampa, FL on 6/17/13 for delivery to Chantilly, VA by 7/5 absolute latest (this is all in writing). I called Arpin on 7/3 to see if they were on schedule - I was told my things had been bumped from the truck due to weight requirements. My dad called, asked to speak to a manager,  and was told there was no manager and was given a different story that the truck from Tampa had broken down. I was then told my things would be delivered on 7/9 and Danielle said the driver would call me - I waited at my house ALL DAY and finally called at 3pm to inquire about delivery and was told that the truck hadn't even left Tampa! And no one called or emailed! I was then, again told on 7/10 that the truck was "leaving the warehouse" and that Danielle in Clearwater, FL was "watching it leave". It's now 7/13 and I'm being told they can't guarantee anything and "maybe your things will be delivered by 7/18." I have called the corporate offices who said they would call the office in Tampa and nothing has happened! This lack of communication and customer service is absolutely unacceptable! This is the worst experience I have ever had with a company - you have zero respect for your customers, their belongings or their schedules. I've contacted the BBB and written posts anywhere I can about your deplorable service - because no one should have to go through this.

Service cost: $2154

Still in a state of shock regarding this company.  Words do not even begin to describe they way we were treated.  But to destroy our personal house hold items that have been in the family for years is so sad.  I have move many times and never have I had so much damage.  Even the move to Hawaii and back did not have the damage this move caused.  Arpin Van lines does not care.  They tossed your furniture around.  What is interesting is I packed most of my personal belonginhg.  Old dishes, old picture frames, lots of kitchen dishes and not one of these items was broke.  All the items broke, tore-up were by Arpin. Here is a partial list!! Antique radio – internal components separated, wood chipped and dented multiple locations, mesh ripped, frame around mesh cracked. Flower pot – broken and silk flowers damaged.  Was wrapped well? Small Desk chipped pieces missing. Secretary desk – internal, fixed shelves separated completely; loose nails showing. White night stand damaged along the side, broken corner. Missing knob to drawer?  Missing screws. Boxes smashed and spilt open from being tossed around. Bicycle taken apart, basket removed, seat off Top of outdoor umbrella broken Sofa table scuffed.  Was told it was that way when shipped.  Not a big deal use furniture polish on it. Curio cabinet –Glass door completely broken off.   Antique gate leg table refinished two years ago.  new scratches White Queen metal head board never moved, has three deep scratches.  Completely down to the metal.  Only two years old.  Duck tape to boxes? All items I packed in good condition.  Furniture is banged- up, scratched and damaged.  Why would the movers damage the items?  What are we paying for?   Items appear to be snooped through.  Bakers rack has a broken drawer.  Sits inside the rack!  Not sure how this could get broke unless tossed around. Not properly packed by Arpin and TLC movers. Honeywell fan the pedestal stand broken. Hunter air purifier the control component broke.   Makes strange noises. Again all the old dishes I packed arrived unbroken.  Amazed considering how the furniture was damaged.    My items were moved  5 times.  Please ask how many time your items will be moved.  From the house to a warehouse until the Arpin Van line truck.  Then tossed in the truck, then unloaded to another Company who tossed and finished breaking your stuff.  Then delivered to your home in a rude, condensending manner.  .

Service cost: $484597

This is the biggest joke. Arpin was contracted to move my family to our next duty station. The week before our scheduled pack out, 2-3 June, we received confirmation that everything was good to go. Yet, on 2 June, we were informed that no packers were actually scheduled. They tried to reschedule for the 5th, which was our last day of our lease. After explaining that we had to clear our house on the 5th, they again attempted to reschedule for the 5th. The base transportation office had to find another company to pack up our entire house and pick up our hhg in one day (4 June). We rushed to our new duty station so that we would have a place by the delivery date 16 june).
It is now 17 June, and our things are still sitting in Kentucky. I was told today to not expect our goods before the 24th.
We have two small children with health issues, an empty house, a suitcase, and no idea when to expect our stuff. Thank you Arpin, for making this the worst moving experience in my 17 years of military service. Please stop taking contracts that you are incapable of fulfilling.

Service cost: $1200